6. Troubleshooting rsudp¶
In general, troubleshooting should be fairly straightforward.
Most output goes either to the command line or to
If you have a recurring issue, please see if the logs give any indication
as to what is going on, and check relevant sections below.
By far the most common problem you’ll run into if you are a first-time user is the inability to see data coming in.
6.1. Remote (rsudp) side¶
6.1.2. No data received¶
If you are getting an
IOError('No data received'), most likely one of three
things is wrong:
Your Shake is not forwarding to the correct address and port — see Shake (local) side
rsudp is configured to listen on the wrong port
There is a firewall between your computer and the Shake — see Middle (firewalls)
In an error like this, your rsudp output will display some helpful info just above the error text. Scroll up to where you see something like this:
2020-02-22 21:49:01 [Init] ERROR: No data received in 10 seconds; aborting. 2020-02-22 21:49:01 [Init] Check that the Shake is forwarding data to: 2020-02-22 21:49:01 [Init] IP address: 192.168.1.118 Port: 8888 2020-02-22 21:49:01 [Init] and that no firewall exists between the Shake and this computer.
Make note of the values after IP address and Port.
First, check to make sure the address and port have been configured on
the Shake side to cast data to the address
192.168.1.118 and port
— see Shake (local) side.
If you are sending data to a different port than 8888, check the
value in your settings file (
the port to which data is being sent.
Finally, if you are for example sending data from a location outside your home network to somewhere inside your home network, your router may not be letting data come through the port you specified, and you may need to specify rsudp to send data to the router’s public (externally facing) IP address.
6.1.3. Data stops flowing or is inconsistent¶
This may be due to network problems. rsudp is designed to be able to ingest all data sent to it by the Shake. However, since the Shake uses UDP, which is not a guaranteed delivery protocol, some packets may be dropped.
There are several reasons why this might happen.
You are using WiFi and there is an unstable connection
The router nodes between the Shake and your computer may restart or be overloaded
The Shake may be a great distance from your computer (across the globe)
The Shake or your computer may have a slow connection
Typically, if the Shake is connected via Ethernet, and sending to a computer that also uses Ethernet, you will experience on average zero dropped packets in a given 24 hour period. However, if you are sending data across an unstable connection, you could experience 40% or more dropped packets.
To monitor packet loss over time, you can run our
For example, to report dropped packets on port 8888 in periods of 1 hour at a time:
conda activate rsudp rs-packetloss -p 8888 -f 3600
-p 8888 specifies port 8888 and
-f 3600 specifies 3600 seconds between
This will run indefinitely until the CTRL+C keys are pressed.
6.2. Shake (local) side¶
To set up or change Datacasting (also known as data forwarding or UDP forwarding)
navigate to your Shake’s home page, then click on
Settings > DATACAST.
In the above example, you should configure your Shake to send data to:
Target Host IP
Then press the blue plus button on the right side of the row.
6.3. Middle (firewalls)¶
6.3.1. Home network¶
Almost every home router in existence has a firewall between the outside of the network it resides on and the “inside”, i.e. the local in-home network it is responsible for. (If you’re working on a School or university network, this works slightly differently)
Most home routers also have a feature called “Port Forwarding” which will forward data through the firewall from an external port to an internal port at a specific IP address.
In rsudp’s case: if we assume your Shake is somewhere else (i.e. not on your home network) then it will be forwarding data to the external side of your router, and you will need to tell your router to let that data through and where to send it.
First of all, you will need to know your router’s IP address. There are many online services that will do this. One of the safer ways to figure it out is just searching “what is my IP” on DuckDuckGo (DuckDuckGo will not store your information, while many other sites will). Your IP should appear right under the search bar.
Let’s say DuckDuckGo tells you that your IP address is
Let’s look at the following configuration:
Public or Private IP
In this case, you must configure your Shake to forward UDP data to address
22.214.171.124 at, for example, port
8888 (i.e. port 8888 on the external side
of your router). Then, configure your router to forward data on external UDP port
8888 to internal address
192.168.1.118 and port
You should then be able to receive data on your computer.
Some internet service providers (ISPs) do not let you change your router’s
settings yourself. In this case, you will need to call them and ask them to
configure port forwarding for external port
8888 to forward data to the same
port at the internal IP address
6.3.2. School or university network¶
If you are on a school or university network, often security is much more strict. In your home network, data is usually free to move around internally on the network. On school networks, individual devices are usually not allowed to talk much to each other. So even if your Shake is on the internal network, you may still need to notify the school’s IT team to give your Shake permission to send data to another computer on the network.
They may be able to help with configuration of the setup as well, although they usually have difficult jobs, so don’t be too hard on them!
6.4. Other issues¶
If you are having a technical support issue other than one described above, please post the issue you are having to our forum at https://community.raspberryshake.org. We would be glad to help you solve your issue there.
If it turns out that we cannot solve it without a bug fix in the code, please
submit a new issue on GitHub.
Be sure to describe the problem clearly, attach your logs
/tmp/rsudp/rsudp.log) and/or copy/paste command line output
in triple backticks ``` like this ``` to format it as code.
Our small team thanks you for your patience and cooperation!